Terms and Conditions
These Terms and Conditions govern the use of Grattiano Casino and all services offered through the grattiano.ca website. By registering an account, making a deposit, or participating in any promotion, you confirm that you have read, understood, and agreed to these terms in full. If you do not agree, please do not use the platform.
Eligibility
To register and play at Grattiano Casino, you must:
- Be at least 18 years of age (or the legal gambling age in your province, whichever is higher)
- Be a resident of a jurisdiction where online gambling is permitted
- Not be a current or former employee of Grattiano Casino or any affiliated company
- Have only one registered account – duplicate accounts will be closed and balances forfeited
Account Registration and Verification
All players are required to provide accurate personal information during registration, including full legal name, date of birth, residential address, and valid email address. Grattiano Casino reserves the right to request identity verification documents (government-issued photo ID, proof of address, and proof of payment method) at any time. Withdrawals will not be processed until verification is complete.
Accepted Verification Documents
- Passport or provincial driver's licence
- Recent utility bill or bank statement (issued within 90 days)
- Front and back copy of any payment card used
Deposits and Withdrawals
Deposit Terms
All deposits must be made using payment methods registered in the account holder's own name. Grattiano Casino does not accept third-party deposits. Minimum and maximum deposit limits vary by payment method and are displayed in the cashier at the time of transaction.
Withdrawal Terms
| Condition | Detail |
|---|---|
| Minimum Withdrawal | C$20 |
| Maximum Per Day | C$10,000 (standard) |
| Processing Time | 1–72 hours depending on method |
| Verification Required | Yes, before first withdrawal |
Withdrawals are processed in the order they are received. Grattiano Casino reserves the right to perform additional security checks on any withdrawal request, which may extend processing times. Pending withdrawals may be reversed to the account balance at the player's request before processing is complete.
Bonus Terms and Wagering Requirements
All bonuses and promotional offers are subject to specific terms that must be read and accepted before claiming. General bonus conditions include:
- Bonuses are available to eligible players only and may not be combined unless explicitly stated
- Wagering requirements must be completed within the specified time frame or the bonus and associated winnings will be voided
- Maximum bet restrictions apply while a bonus is active
- Games contribute to wagering requirements at different rates (slots typically 100%, table games typically 10%)
- Grattiano Casino reserves the right to amend or withdraw any promotional offer at any time
Responsible Gambling
Grattiano Casino is committed to promoting responsible gambling. The following tools are available to all registered players:
- Deposit limits (daily, weekly, monthly)
- Loss limits
- Session time reminders
- Self-exclusion (temporary or permanent)
Players who wish to self-exclude should contact customer support via live chat or email at support@grattiano.ca. Self-exclusion requests are processed within 24 hours. If you are concerned about your gambling habits, contact the Problem Gambling Helpline at 1-866-531-2600.
Prohibited Activities
The following activities are strictly prohibited and will result in immediate account closure and forfeiture of funds:
- Using automated software, bots, or scripts to interact with the platform
- Colluding with other players to gain an unfair advantage
- Engaging in fraudulent chargebacks or payment disputes
- Exploiting software errors or malfunctions
- Providing false or misleading information during registration or verification
Privacy and Data Protection
Grattiano Casino collects and processes personal data in accordance with applicable Canadian privacy legislation. Player data is used solely for account management, verification, and service improvement purposes. Data is never sold to third parties. For full details, refer to the Privacy Policy accessible from the site footer.
Governing Law
These Terms and Conditions are governed by and construed in accordance with applicable Canadian law. Any disputes arising from use of the platform shall be subject to the exclusive jurisdiction of the competent courts of Canada.
Amendments
Grattiano Casino reserves the right to update these Terms and Conditions at any time. Continued use of the platform following notification of changes constitutes acceptance of the revised terms. Players are encouraged to review this page periodically.
For any questions regarding these terms, contact our support team at support@grattiano.ca or via live chat available around the clock on the platform.